Frequently Asked Questions
Everything you need to know before hitting the trails.
How do I choose the right trail running shoes?
We recommend selecting shoes based on the terrain you'll encounter. For technical, muddy trails, look for deep lugs for grip. For hard-packed paths, a hybrid shoe with shorter lugs offers better comfort.
What is your return policy for worn gear?
We offer a 30-day 'Trail Test' guarantee. If your gear doesn't perform to your expectations after a few runs, you can return it for a full refund or exchange, provided it is cleaned and free of excessive damage.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. Expedited 2-day shipping is available at checkout for those last-minute race weekend needs.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. International delivery times vary by location but generally range from 7 to 14 business days.
Are your hydration vests BPA-free?
Absolutely. All hydration bladders and soft flasks sold at Run Trails are 100% BPA and PVC-free to ensure your water stays clean and safe.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to our tracking portal where you can monitor your package's journey.